Shipping & Returns Policy

Safe delivery,
every order.

We are committed to providing a seamless ordering experience and ensuring the safe and timely delivery of your research peptides.

Shipping Policy

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Order Processing Time

·Orders are typically processed and shipped within 1–3 business days after payment confirmation.
·Orders placed on weekends or holidays will be processed on the next business day.
·You will receive a shipping confirmation email with tracking information once your order has been dispatched.

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Shipping Methods & Costs

·We offer various shipping options, including standard and expedited services.
·Shipping costs are calculated at checkout based on order weight, destination, and selected shipping method.
·Domestic (USA): Reputable carriers for fast and reliable delivery.
·International: International shipping costs, customs duties, taxes, and import fees are the responsibility of the customer.

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Estimated Delivery Times

·Domestic: Standard shipping typically takes 3–7 business days. Expedited options available for faster delivery.
·International: 7–21 business days, depending on customs clearance and local postal services.

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Shipping Restrictions

·We reserve the right to refuse shipment to certain locations or if we suspect fraudulent activity.
·It is the customer's responsibility to ensure ordered products comply with local laws and regulations.
·Peptide Biologics is not responsible for packages held or seized by customs.

Damaged or Lost Shipments

If your order arrives damaged, please contact us immediately (within 48 hours of delivery) with photographic evidence of the damage to the packaging and contents. If a shipment is lost in transit, please contact us — we will work with the shipping carrier to investigate and resolve the issue. Replacements or refunds for lost shipments are handled on a case-by-case basis after the carrier's investigation is complete.

Returns Policy

All sales are final.

Due to the sensitive nature of our research peptide products, all sales are generally considered final. We prioritize the integrity and quality of our products, and therefore, we have a strict return policy.

Non-Returnable Items

All peptide products are non-returnable once shipped, unless there is a confirmed error on our part (e.g., wrong product, confirmed defect).

Exceptions

Incorrect product shipped or confirmed product defect — contact us within 48 hours of delivery for replacement or refund.

Order Cancellation

Orders can only be canceled if they have not yet been processed for shipment. Once shipped, orders cannot be canceled or returned.

How to initiate a claim: Contact our customer support team at info@peptidebiologics.com with your order number, a detailed description of the issue, and any relevant photographic evidence. All claims must be made within 48 hours of delivery.