Shipping and Returns Policy – Peptide Biologics

At Peptide Biologics, we are committed to providing a seamless ordering experience and ensuring the safe and timely delivery of your research peptides. Please review our shipping and returns policy carefully.

Shipping Policy

1. Order Processing Time

  • Orders are typically processed and shipped within 1-3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • You will receive a shipping confirmation email with tracking information once your order has been dispatched.

2. Shipping Methods & Costs

  • We offer various shipping options, including standard and expedited services, to accommodate your needs.

  • Shipping costs are calculated at checkout based on the weight of your order, destination, and selected shipping method.

  • Domestic Shipping (USA): We utilize reputable carriers for fast and reliable delivery within the United States.

  • International Shipping: We ship to many international destinations. Please note that international shipping costs, customs duties, taxes, and import fees are the responsibility of the customer. We recommend checking your country’s import regulations before placing an order.

3. Estimated Delivery Times

  • Delivery times vary depending on the shipping method chosen and the destination.

  • Domestic: Standard shipping typically takes 3-7 business days. Expedited options are available for faster delivery.

  • International: International delivery times can range from 7-21 business days, depending on customs clearance and local postal services.

4. Shipping Restrictions

  • We reserve the right to refuse shipment to certain locations or if we suspect fraudulent activity.

  • It is the customer’s responsibility to ensure that the ordered products comply with all local laws and regulations in their country or region. Peptide Biologics is not responsible for packages held or seized by customs.

5. Damaged or Lost Shipments

  • If your order arrives damaged, please contact us immediately (within 48 hours of delivery) with photographic evidence of the damage to the packaging and contents.

  • If a shipment is lost in transit, please contact us. We will work with the shipping carrier to investigate and resolve the issue. Replacements or refunds for lost shipments will be handled on a case-by-case basis after the carrier’s investigation is complete.

Returns Policy

Due to the sensitive nature of our research peptide products, all sales are generally considered final. We prioritize the integrity and quality of our products, and therefore, we have a strict return policy.

1. Non-Returnable Items

  • All peptide products are non-returnable once they have been shipped, unless there is a confirmed error on the part of Peptide Biologics (e.g., wrong product shipped, confirmed defect).

  • This policy ensures that all customers receive products that have been stored and handled under controlled conditions, maintaining their purity and efficacy.

2. Exceptions for Returns/Refunds

  • Incorrect Product Shipped: If you receive a product different from what you ordered, please contact us within 48 hours of delivery. We will arrange for the correct product to be shipped to you and provide instructions for returning the incorrect item.

  • Confirmed Product Defect: In the rare event of a confirmed product defect (e.g., purity issues verified by independent lab analysis), please contact us immediately. We will investigate the claim and, if validated, offer a replacement or refund.

  • Order Cancellation: Orders can only be canceled if they have not yet been processed for shipment. Once an order has been shipped, it cannot be canceled or returned.

3. How to Initiate a Claim

  • To initiate a claim for an incorrect or defective product, please contact our customer support team at [Your Contact Email/Phone] with your order number, a detailed description of the issue, and any relevant photographic evidence.

  • All claims must be made within 48 hours of delivery.

4. Refunds (if applicable)

  • Refunds, if approved, will be processed to the original method of payment within a certain number of business days.

  • Shipping costs are non-refundable unless the return is due to an error on our part.

By placing an order with Peptide Biologics, you agree to the terms outlined in this Shipping and Returns Policy. We appreciate your understanding and cooperation.